FAQs

Answers for your SmartWash Queries

Is a Smartwash seat really essential?

People once asked this question about water purifiers, water filters, microwaves – now they can’t live without one. You will find Smartwash an essential part of your life, cleanliness and comfort.

How do I know if I’m properly clean?

If you feel unsure, run the wash function again or check with some toilet paper. Very soon you will feel confident with the consistent cleaning by Smartwash.

How can it help health issues?

The Smartwash seat has a soothing, cleansing effect on conditions such as haemorrhoids and diarrhoea – it’s certainly less painful than wiping. Using Smartwash is also good for postpartum mothers, urinary/genital infections, or freshening up during menstruation. Using Smartwash after intercourse will help prevent common infections like cystitis.

Do I need to use soap?

No. Smartwash seats possess superior water pressure that cleans hands-free.

Won’t the water get everywhere?

No it won’t. The retractable spouts are directional and controlled. They emerge only when a user is seated on the toilet and their services are required.

Is it hard to clean the Smartwash seat?

Not at all, it’s very easy to clean. All you need is a mild cleaning detergent and a damp cloth.

Is hard water good for Smartwash?

Like all home appliance you need to protect your Smartwash against hard water for long life, as hard water over period of time form scales which reduces the efficiency of the product. We recommend to use SmartWash ION filter and replace on regular basis, depending on your water conditions.

How much electricity does the Smartwash seat use?

The average consumption will be about 211.70 KWH per year, which is equal to INR 90/ month (calculated under max. usage conditions)

What if the water pressure is uncomfortable?

Only with serious inflammation or irritation might the water pressure feel a little excessive. In such a case, the pressure is easily adjusted with the remote or the operating panel.

Is Smartwash sanitary?

Yes, it is. The water is fresh and from its own source, direct from the valve. And the strategically angled spout undergo a cleaning process after each use. The idea is to make your experience hygienic and fresh, at all times.

Will the Smartwash seat fit my toilet?

Yes, it fits about 98% of the toilets available. Check the specification chart available for each product. A fitting chart will pop-up, which will walk you through some simple measurements.

Where is the Smartwash range manufactured and serviced?

The Smartwash series is manufactured in India. All Smartwash products are serviced in Bangalore, India. The product is a German design, manufactured by a susbsidiary owned by Dr Wiesner Steuerungstechnik Gmbh, Germany.

How does the warranty work?

Smartwash seats come with built-in quality that will last for years to come. Which is why all our products are backed by an outstanding warranty package. All our seats have been rigorously tested for durability and reliability and are CE & UL certified.
In the unlikely event you have a problem with your Smartwash toilet seat, your first step should be to contact us, and we’ll troubleshoot the problem with you. If the problem can be fixed by sending you a spare part, like a new hose for example, we will do so. Or if we find that your remote control is not working properly, we’ll ship you a new one.
If the problem seems to be of a mechanical nature, we’ll ask you to ship your Smartwash seat back to us. You will be responsible for the cost of shipping the unit to us, and once the unit is repaired, we will bear the cost of shipping the unit back to you.

Warranty coverage plans are product-specific, refer to the Warranty Policy in the Terms & Condition section. You’ll also find information on (optional) Extended Warranty plans on these pages as well.

Do you have any special promotions or discounts?

We certainly do. Keep in mind, however, that our special promotions are subject to availability and do change. If you like a particular promotion currently available on our website, we suggest you place your order soon, as the offer may change in future without notice.

Do I need an electrical outlet?

Smartwash seats do require an electrical outlet. You will need a three-plug standard 5A socket grounded outlet (e.g., outlet with an internal safety breaker, common in kitchens and bathrooms). Refer to the specification sheet for more details.

How do I power the Smartwash seat?

Our Smartwash seats require a standard 220V 3-plug outlet. You may install a standard 5A socket outlet as a permanent solution.

Is a Smartwash safe and reliable?

Every Smartwash is CE certified, having been engineered in Germany.

What is the length of the power cord?

The power cord is 1.9m long and connects to a standard 230V 50Hz 5A AC power point.

What is the weight limit?

The seat has a weight limit of 120 kg. This is the weight being considered when the user sits on the seat with feet resting on the floor. It is not advisable to stand on the seat.

What is the product’s weight?

The product weighs around ~5.5 Kgs. Refer to specification tab of each product for exact weight.

Is the wash spout required to be in contact for effective use?

No. During operation, the wash spout will extend from the seat assembly only enough to begin spraying the stream of water. After you have finished cleansing, the nozzle will retract automatically.

What about splashing?

The stream of water is directed narrowly at the desired area of cleansing. There is very little splashing.

How effective is the cleansing?

Very effective. All our Smartwash seats feature adjustable water temperature and pressure, allowing you to customize your cleansing experience. There is no need to “pre-wipe.”

Will I still need to use toilet paper?

The built-in dryer will provide a completely hands-free, irritation-free experience. You may want to use a few squares to dry after washing, but it’s unnecessary.

Do I need to clean the spout?

The spouts on our Smartwash seats self-clean before and after each use. There is no further requirement to clean them. If you are still concerned, our models feature dedicated self-clean functions that’ll cleanse on demand. You may also clean the spout manually as desired. Please refer to instructions in the user manual.

Can a Smartwash seat be used by children, the elderly, and the handicapped?

Yes. Children love using a Smartwash seat and they are wonderful for parents with children who are potty-trained but not yet able to clean themselves. Furthermore, using the ‘Child’ option will take care of all functional safety for children.
Those who are elderly with limited mobility or other challenges especially benefit from use of the Smartwash.

What is the duration of the wash?

Pressing the ‘Cleanse’ or ‘Fem’ button on the remote control / key panel starts the two-minute wash cycle. Pressing this button once again at any point during that cycle starts the two-minute cycle from the beginning. The ‘STOP’ button will stop the cycle at any point.

What is the difference between the Fem and Cleanse washes on the Smartwash seats?

The ‘Fem’ wash offers hands-free frontal cleansing for women, while the ‘Cleanse’ wash offers a hands-free posterior wash for both men and women.

Does the spout ever “get in the way”?

No, the wash spout is only extended during the cleaning cycle. At all other times they are housed in the unit to avoid being contaminated. As a further safeguard, the spout cleans itself with a high pressure spray of water before and after each use.

Does the Smartwash seat require a hot water connection?

No. Smartwash seats will heat the water**. All that is needed is cold water supply and the “T-connection” (which arrives bundled with the shipment).

** The features are model specific. Refer to the Features list on the specifications tab under each product.

Can I control the pressure and temperature of the water?

Yes, all Smartwash toilet seats allow users to adjust water temperature and pressure**. Some research shows that most users prefer a water temperature at 100.4 degrees Fahrenheit, slightly above body temperature. High-end Smartwash toilet seats allow for pulsating jets of water.

** The features are model specific. Refer to the Features list on the specifications tab under each product.

Why is it better for me than toilet paper?

Using tissue to wash your hands is not as effective as using water. The same is true for your personal areas. When you use water there are no minute traces of toilet paper left behind to irritate.
If cleanliness and hygiene are important to you, then you will find the Smartwash seat to be an integral part of your lifestyle and general family well-being. It’s the best way to get a hygienic shower-fresh feeling (aside from actually having a shower).

What is the Human Sensor? What is the seat sensor?

All Smartwash seats have a built-in sensor. The Smartwash can’t be operated unless the sensor registers someone sitting down. As soon as someone stands up, the Smartwash automatically stops.

Won’t the Smartwash seat waste water?

Smartwash seats are actually smarter about water usage than the average toilet**. This is thanks to two reasons:
1. Smart toilets sense how much water is needed and flush using just the right amount. The smaller flushes can use as little as 0.6 gallons per flush (GPF). A basic toilet that lacks smart flush technology uses around 1.6 gallons.
2. During manual cleaning (using health faucets), the average water consumption is 1.0 litre / single wash. With Smartwash (using the Cleanse & Fem feature) average water consumption will be ~100 ml / 2 min.

** Refer to specification tab of each product for more details.

What about mixing water and an electronic appliance?

Care should always be taken when using electrical appliances around water. The electrical components of the Smartwash are fully enclosed in a waterproof environment, and there is a thermal cut-out switch safety feature in the hot water system.

How does the de-odouriser work?

The de-odouriser is a fan that pulls the air out of the toilet bowl through an activated charcoal filter**. The filter does not add any additional fragrances; it merely neutralizes the odours in the toilet bowl. The filter’s lifespan is ~ 5 years under normal usage conditions.
** The features are model specific. Refer to the Features list on the specifications tab under each product.

How does the aroma dispenser work?

The aroma dispenser uses a replaceable fragrance cake; the fragrance is spread by means of a miniature fan activated by pressing the ‘Aroma’ button**.
** The features are model specific. Refer to the Features list on the specifications tab under each product.

How does the dryer work?

The Dryer is a blower fan that generates a volume of air that passes through the air duct and heater coil.
The air temperature panel has three set temperatures that can be set using the Blower Temperature option**.
**These features may not be available in your model. Refer to the specifications tab under each product.

How do I get hot water? Do I need a hot water connection?

The Smartwash has its own instant water heater. A normal water connection is sufficient for the seat.
The water temperature panel has three set temperatures that can be set using the Water Temperature option**.
** The features are model specific. Refer to the Features list on the specifications tab under each product.

How does the hot seat function? Is the Smartwash seat safe?

The Smartwash seats have built-in safety features such as thermal fuses and high temperature sensor switches. In addition, Smartwash seats are made of high impact plastic that does not conduct electricity and have built-in ground protection.
Certain Smartwash seats also have an in-built seat heater to keep the body warm. The Seat temperature panel has three set temperatures that can be set using the Seat Temperature option**.
**The features are model specific. Refer to the Features list on the specifications tab under each product.

What is the auto-flush feature?

This feature performs an automatic flushing of waste in its ceramic bowl with water. Five to six litres of water are consumed (As per ASME standard) during its use. This function is activated by a single pressing of its key on the remote.

What is the Green flush feature?

This feature performs an automatic flush that economizes the use of water. Two to three liters of water are consumed (As per ASME standard). Also activated by a single pressing of its key on the remote.

What is the Auto Flush Valve?

The Auto Flush Valve is used to automatically flush waste without user intervention. It requires the installation of a valve, connected directly to the water supply. Installation of Flush Valve require professional support and guidance. One needs to check existing Water-Line Pressure at User bathroom. One also needs to decide whether a direct Flush (or) Flush Tank option is more suitable.

What is anti-bacterial coating?

Anti-bacterial coating comes with special resin added to the virgin ABS so that your Smartwash is always resistant to bacteria like Staphylococcus aureus and Escherichia coli.

How do I get my Smartwash seat serviced?

While Smartwash seats are reliable products, problems sometimes do occur. If a problem does arise, first try to reset your Smartwash by unplugging it for 30 seconds and then plugging it back in. If that doesn’t work, give us a call and we will try to help you fix the problem.
If the problem continues, servicing it may be the only option. All Smartwash seats sold at our site come with a minimum 1-year manufacturer’s warranty, with some offering longer warranties. If you need warranty service, please call the manufacturer with information such as your purchase number and the date you bought your Smartwash (all on the packing slip that came with your Smartwash). If the service representative says that work needs to be done, our call centre will ensure that the required task is completed.

What do I do when I’m renting a house or moving?

The Smartwash seat is easy to swap with the old one. Keep the toilet seat that came originally with the toilet when placing Smartwash. When shifting, simply put back the old seat and take Smartwash with you.

I’m a bit self-conscious about installing and using Smartwash.

If you’ve travelled extensively you’ll realise just how many people in the world use water for cleansing, for good reason: freshness, hygiene and environmental concerns. It’s been popular in Europe for decades; and the Smartwash heated seat is much more comfortable than cold porcelain, plastic or wood. Ultimately, your personal hygiene is more important than embarrassment.

Does the Smartwash seat require maintenance?

Smartwash seats have an anti-bacterial coating, which can be cleaned with a soft, wet cloth and a mild detergent.
For complete cleaning, the product features a seat release button on the mounting bracket. Although Smartwash spouts are self-cleaning, we recommend they be cleaned with a soft brush monthly or as needed.
We also recommend replacement of the inline water filter every four months (on the basis of water quality).
One must clean dirt accumulated at the mesh filter once each month, by removing the Smartwash hose at the side of the product.
It is important also to maintain the power supply as specified in the User Manual.

What do I do if the water pressure is low in my bathroom?

All Smartwash models come equipped with an in-built water pump to ensure a consistent steady stream of water for effective cleansing.

Do I need a plumber to install it?

Not at all. Smartwash seats, apart from being a Do-It-Yourself enthusiast’s dream, work with your existing plumbing and connects (via branch fitting) to your cistern water tap, providing you with fresh clean water for washing. All the fittings you need are supplied with the seat, based on the selected model.
Do select the product with all accessories included, or else you can place an order separately.

Will Smartwash work without power?

The Smartwash seat will not function without power. It is recommended that you extend a UPS line to Smartwash. However, a user can still utilise existing health faucets.

How long does installation take?

Our seats can usually be installed in under 30 minutes. Please see our installation page for pictures and more details.

Can I flush the toilet “normally’ with a Smartwash installed?

Absolutely. Although the water supply for the Smartwash and the toilet tank is the same, there is plenty of water for both. You can use Smartwash and flush the toilet at the same time, without any problem whatsoever.

What should I do if I will be away for more than a few days?

It is recommended that you switch off the water supply line, and unplug the power cord.

Is the Smartwash seat a permanent installation?

No, after you install your smart toilet seat, you can easily remove it and change toilets whenever you want; just keep track of the parts. Many people are hesitant to buy a smart toilet seat because they plan to move soon, but don’t worry, you can take it with you wherever you go.

What are the necessary accessories for a Smartwash seat?

Mandatory parts are an Inline water filter, Smartwash hose and branch fitting. Replaceable parts include the fragrance cake and de-odouriser catalyst. Replacement parts also comprise the mounting parts, remote battery, Remote, and Remote holder.

Why do I require an inline water filter?

Without a filter, the product is exposed to contamination by dirt and microbes. Also, hard water can cause build up of scale and thus cause blockage.

What colour options are available?

Smartwash products are available in White and Ivory colours.

Can I return the Smartwash after purchase?

Smartwash seats are personal hygienic devices.  As such, seats that have been installed and/or used cannot be returned.
The reason one most often makes a return request is that the seat’s not fitting on the toilet.  On each of our product pages, you will find a “Will this seat fit my toilet?” guide to assist you in making this decision.  You may also call us prior to placing your order, and we will be happy to assist you.
If you notice fitting issues after receiving your bidet toilet seat, please call us immediately and we will help you resolve the challenge.
We ensure that none of our customers are ever left in a situation that leaves them disadvantaged.

When will I receive my order?

The dispatch takes about 4-6 business days to reach your door.

How long does each function stay on?

For the product’s safety, all our features will work for a maximum of two minutes for each use.

How long does the heater function?

The inline water heating works for two minutes.